Equal Opportunity Policy

It is the policy of SWCAP, Inc. to comply with the equal opportunity policy and standards of the Wisconsin Department of Children and Families, the Department of Health Services and the Department of Workforce Development and all applicable Federal and State statutes and regulations relating to nondiscrimination in service delivery.

No otherwise qualified applicant for service or program participant shall be excluded from participation, be denied benefits, or otherwise be subject to discrimination in any manner on the basis of race, color, national origin, age, sex, religion, political beliefs, gender identity, participation in a public assistance program, genetics, or disability. No employee or other person shall intimidate, threaten, coerce, or discriminate against any otherwise qualified individual for the purpose of interfering with any right or privilege secured under one of the applicable civil rights laws, or because they have made a complaint, testified, assisted, or participated in any manner in an investigation, proceeding or hearing under one of the applicable civil rights laws. Program access for persons with disabilities is covered in the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 as amended.

Under the Food Stamp Act and the USDA-FNS policy, discrimination is prohibited also on the basis of religion and political beliefs or affiliation. This policy covers eligibility for access to service delivery and to treatment in all of the programs, services and activities. All employees are expected to support the goals and programmatic activities relating to nondiscrimination in service delivery.

For concerns about treatment received or eligibility for SWCAP services, please contact the appropriate program director.

For information about a service delivery discrimination complaint, please review the information below, which includes a link to a downloadable complaint form.

SWCAP Iitle VI (Discrimination) Complaint Policy

Any person who believes she or he has been discriminated against on the basis of race, color, or national origin in a service, program or benefit provided by SWCAP may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form.

Information about SWCAP's civil rights program can be obtained by contacting the SWCAP Civil Rights Officer via email at title.vi.complaint@swcap.org or by phone at 800-704-8555 or in person at 149 N. Iowa St, Dodgeville, WI, 53533.

SWCAP’s assigned Civil Rights Officer will investigate complaints received no more than 180 days after the alleged incident. The SWCAP Civil Rights Officer will process complaints that are complete.

Once the complaint is received, the SWCAP Civil Rights Officer will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.

SWCAP has 60 days to investigate the complaint. If more information is needed for resolution, the agency may contact the complainant.

The complainant has 30 business days from the date of the letter to send requested information to the SWCAP investigator assigned to the case.

If the SWCAP investigator is not contacted by the complainant or does not receive the additional information within 30 business days, SWCAP can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.

After the SWCAP investigator reviews the complaint, she/he will issue either a closure letter or a letter of finding (LOF) to the complainant. A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A letter of finding (LOF) summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur.

If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the LOF to do so, by following the appeal instructions provided in the decision letter.

COMPLAINTS INVOLVING SWCAP TRANSIT PROGRAMS: A person may also file a transit-related complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

If information is needed in another language, please contact 800-704-8555. Si se necesita informacion en otro idioma de contacto, 800-704-8555.

Discrimination Complaint Form

Download the Discrimination Complaint Form.

To download and save this form, right-click on the link above, select "Save Target As" and save the blank form to the computer directory or folder of your choice. Please note that you can fill out this form onscreen and PRINT your completed form. However, you cannot save any entries made onscreen prior to downloading the form, using the standard free Acrobat Reader. For this reason, we recommend that you download and save the form prior to completing it.

You are not required to use this form to submit your complaint. You may also write a letter and provide the information requested on the form.